In keeping with that, Swift Services offers two annual service agreements for their customers. The bronze membership includes one free tune-up on your heating/cooling system a year; the silver membership includes two.
“It’s best to have your unit cleaned and checked to prepare your unit for the switch-over twice a year, in the spring and fall,” Scott says, “because it will help to extend the life of your system. When you have a drastic change in temperature, as we do here, it puts strain on the unit. Maintaining it twice a year helps prevent it from shutting down when the temperatures hit extreme highs in the summer and extreme lows in the winter.
“Having an annual or bi-annual agreement takes the guesswork and inconvenience out of remembering to schedule that service when people’s lives are already so busy.”
Members receive 20% off any service; silver memberships gives you a discounted diagnostic fee in the event that something breaks. Perhaps the most appealing aspect of the program is that all members receive Emergency Priority Service. If at any time you call for emergency service, you are guaranteed top of the list if there are fifty people ahead of you in the queue. And they offer monthly as well as annual payment plans for both memberships.
For all after-hours service calls, there is a live person who answers the phone so you will be taken care of quickly. You never have to leave a message and wonder if they received it or not.
“We don’t charge an emergency evening, weekend, holiday fee,” Scott says. “If your unit breaks on Christmas Day at 1am it will cost the same to have it fixed as if you were to call on a Tuesday at 2pm.”
For installations, Swift Services will conduct a free home survey to make sure that you receive the appropriate system for your house.
“They are not a one size fits all,” Scott says. “There are a lot of factors that determine which system is appropriate— such as how many vents are in a house, or the size and shape of the house.”
Swift Services registers all of their equipment and installations through the county permitting office, which means the county will come out to inspect the installation to verify that everything is done properly.
“It’s just one more step to show that we stand behind the quality of our work for our customers; the verification holds us accountable,” Scott says.
Additionally, every installation comes with a manufacturers warranty— and Swift Services also offers a labor and service agreement with free maintenance for a year.