“A lot of offices offer the same services,” he continues, “but the number one principle for us is that we’re partners in our patients’ dental health.
“Modern dentistry has changed from the old dynamic of, ‘everything I say to you to do, you need to do,’ to a more results-oriented dynamic of working together with patients to ascertain, together, the solution that’s best and most appropriate for them.
“So we utilize monitors, and show patients their situation to bring awareness to it, and help them come up with sustainable solutions that they can implement into their lives in a way that is practical, moving forward. There are often several ways to fix something, but we want to really get on our patients’ level and let them kind of steer the ship.”
“People here can expect to be treated well and be educated about how their oral health is related systemically to the rest of their body,” Brittany adds. “For example, diabetes and heart disease can affect oral health. Being pregnant, with the fluctuations in hormones, can change things in the mouth— specifically in the gums.
“We want our patients to understand the benefits of whatever treatment is recommended. In showing them the advantages, we build value for our patients, so that rather than being told what to do, they will take greater responsibility in their oral health.”
St. James Dentistry takes what their patients say about them seriously. As a team, they read all of the reviews their patients leave them online, so that they can refine their approach and interactions.
