“When it’s a large company, you have a revolving door of employees, so it’s easier and cheaper to train someone to replace something rather than fix it. And that way too, they’re making more money geared towards selling. But it’s more expensive for the customer.
“My construction background gave me the knowledge of what was happening behind the scenes so I could properly diagnose and repair the problem. And the diagnosis is the most important part of solving any problem. My knowledge and approach was different.”
Several years ago, Vic was working for a company, following all the rules, doing exactly what they wanted. He was getting overwhelmingly positive feedback from all of his customers; so much so, that the company was in disbelief, and began questioning his motives.
“That was when I realized it was time for me to go out on my own,” he says.
Vic, with the support of his wife and now business partner, Amber, opened his own small business, Cascade Plumbing, in 2015— specializing in the lost art of plumbing service and repair.
“It has hit the ground running,” Vic says. “And my only recipe has been to answer my phone, follow up with someone, and tell them the knowledge I have about their plumbing fixtures.”
Vic treats all of his customers equally, with the same service and rates, no matter the size of their home.