Providing White Gloved Service Without the Overhead— Just Follow the Snowman to Comfort
by Melissa LaScaleia
Swift Services Heating, Cooling & Electrical provides installations, maintenance, repairs and replacements on all heating and cooling systems from the border of North Carolina to Georgetown in the South, and as far inland as Aynor and parts of Marion County.
The company can optimize the air quality in your home through a number of HVAC services including air duct cleaning, repair and replacement; UV light installation; and filter changes. They also conduct free home energy reports to test the efficiency of your system as older units burn more watts, driving up the price of your electric bill. The report tells if there are parts within your system that are not running optimally, which if switched out, could save you money.
The company is owned by Joseph Mascetti, who has lived in Myrtle Beach for the past twenty-five years. He’s been working in the heating and cooling industry for thirty-six years.
Today, Swift Services Heating, Cooling & Electrical celebrates their eighth year of business accompanied by numerous accolades. Every year since their inception, they have been either a winner or finalist for both the Chronicle and Herald’s Reader’s Choice Award; and they’ve won the Best of the Beach Award for the past seven years in a row. In addition to their usual placements, this year, they were also recipients of the Angie’s List Super Service Award. And their newly implemented electrical service division won the Best of the Beach and Best Electrician in the Herald’s Reader’s Choice Award too.
Swift Services added their electrical department this past fall, staffed by fully licensed and trained electricians. All of their electricians have to complete training through Swift Services electrical programs weekly, as well as attend monthly conferences for continuing education.
Swift Services offers a variety of electrical services including but not limited to replacements and installations for panels; indoor/outdoor lights; ceiling fans; generator installations and repairs; electrical hookups for dishwashers and garbage disposals; and installations and replacements for smoke detectors.
They offer their customers a variety of memberships, including an electrical membership option. One is an annual membership which includes discounts on services as well as emergency priority service. If at any time you call for emergency service, you are guaranteed top of the list if there are fifty people ahead of you in the queue. And they offer monthly as well as annual payment plans.
The annual membership includes a free home inspection during which technicians will inspect the circuits and wiring in your home and adjust for optimal safety, efficiency, and economics.
“Sometimes, if you have old wiring or old circuit breakers, that can cause your bill to be high,” says Scott Stewart, marketing director for the company. “But one of the most important reasons to have this done regularly is safety— especially as people are acquiring and relying more and more on so many electrical items. It’s unsafe to plug so many things into a surge strip, especially with older homes. Many people don’t know this, or do, but ignore it. But it can overload the circuit causing outage or fires.”
“Our electrical offerings have provided us a better opportunity to give our customers the ultimate customer experience,” he continues. “Now they can have the service they’ve received for years with our HVAC service, with electrical as well. It gives them a one-stop shop.”
Swift Services also offers two annual service agreements for their HVAC customers. The bronze membership includes one free tune-up on your heating/cooling system a year; the silver membership includes two.
There are reasons you might want to schedule regular services,” Scott says. “From living near the ocean, the salt in the air increases rust and decreases the longevity of a system. The older your system gets, the less efficient it becomes which causes higher electric bills. And, with new systems, the focus is on reducing energy output, so the cost of installing a new one could equal what you saved on your bill in a year, yielding incredible savings down the road.
“Additionally, regular maintenance will help to extend the life of your system. When you have a drastic change in temperature, as we do here, it puts strain on the unit. Maintaining it twice a year helps prevent it from shutting down when the temperatures hit extreme highs in the summer and extreme lows in the winter.”
Members receive 20% off on any service; silver membership gives you a discounted diagnostic fee in the event that something breaks, and just like their electrical service, all members receive emergency priority service so you don’t have to wait in the queue. For all after-hours service calls, there is a live person who answers the phone so you will be taken care of quickly. You never have to leave a message and wonder if they received it or not.
“We don’t charge an emergency evening, weekend or holiday fee,” Scott says. “If your unit breaks on Christmas Day at 1am it will cost the same to have it fixed as if you were to call on a Tuesday at 2pm. We don’t charge an hourly rate for labor; we charge by the service.”
For installations, Swift Services will conduct a free home survey to make sure that you receive the appropriate system for your house, as they are not a one-size-fits-all, and there are a lot of factors that determine which is right for your house.
Additionally, the company registers all of their equipment and installations through the county permitting office, which means the county will come out to inspect the installation to verify that everything is done properly.
“We stand by the work we do giving our customers a 100% guarantee,” says Scott. “This is just one more step that shows our accountability.”
They are also accredited with the Better Business Bureau.
“The way we run our business is 100% oriented with our customers in mind,” Scott says. “Customer service is sometimes overlooked by companies, but we do a great job emphasizing the importance of our customers in all that we do. We care about getting everyone comfort.”
Additionally, every installation comes with a manufacturer’s warranty— and Swift Services also offers a labor and service agreement with free maintenance.
“We understand and respect all budgets and have financing options available to work with our customers,” Scott says. “And we keep our technicians only as technicians— they are not salesmen.”
Because the industry is constantly changing, Swift Services requires their technicians to stay current with knowledge and move with the trends in the industry as systems become more technologically advanced; technicians also receive refresher courses for situations that they don’t experience a lot.
“Every morning the operations manager meets with our technicians and teaches them about new changes, products, or technological advances,” Scott says. “Twice a week, Joseph holds seminars; and they also attend monthly trainings based on the partnerships that we have.”
Swift Services Heating, Cooling, and Electrical