The Most Trusted Home Watch Service at the Beach
by Melissa LaScaleia
Almost eighteen years ago, Coastal Carolina Home Watch became the first company to offer professional home watch services on the Grand Strand and Waccamaw Neck.
From concentrating on those who have homes at the beach but live out of the state or country, it was obvious that the service was sorely needed.
“Home Watch is a service that visits unoccupied homes to make sure that things are all right during the homeowner’s absence,” says the company’s founder Jack Luber. “We are your line of communication while you are not here, always looking out for your best interests.”
Over the years Coastal Carolina Home Watch has come to represent different things to their very loyal clients. Partner Steven Montesano found this out quickly.
“When I came on board,” he says, “I quickly realized how diverse our services were because we work to meet our clients’ individual requests – and they have a lot!”
From Debordieu Colony on the Waccamaw Neck to the Golden Mile, from the Market Common and Grande Dunes in Myrtle Beach to Cherry Grove in North Myrtle, Coastal Carolina Home Watch’s core service is home checks.
They visit the home and use the latest in reporting technology to keep their clients notified as to the date and time of the visit as well as the home’s condition. Pictures and videos are recorded and shared in the event of any issues.
Over the years, services offered to their clients have expanded to include handyman; cleaning; rental by owner (Airbnb, VRBO) assistance, concierge, keyholder; pre and post storm services; and most recently, attorney probate assistance.
Steven shares: “Our clients place a lot of trust in us because of our adherence to strict protocols and high standards. Each member of our team has passed criminal background checks, and as a company, we maintain a comprehensive range of insurance coverage. We are often asked to represent our clients while they are out of town because they are confident in our judgement, and respect our commitment to their privacy and confidentiality. It is the bedrock of what we do.”
Longtime team member Jocelyn Dewey will tell you about the relationships Coastal Carolina Home Watch has with their clients.
“We have some clients that have been with us for over fifteen years,” she says. “We know their families and they know ours. They tell us to: ‘Go ahead and take care of it,’ if we feel it needs doing. The trust and confidence people have in our team is something that we will never put in jeopardy or violate.”
CCHW acts as your advocate and representative in your absence. They can arrange for and coordinate projects while you’re away so your time at the beach is spent doing what you want to do, not what you need to.
“The homeowner hires the necessary vendors or contractors to perform the service,” Jack says. “But if we give the client a company to talk to, rest assured that we have a copy of that company’s insurance and we are listed as a certificate holder. We vet them because our reputation means everything to us.”
Coastal Carolina Home Watch is the charter member of the National Home Watch Association. The organization was founded fourteen years ago to set guidelines, ethics, best practices, training programs, and insurance requirements for the home watch industry.
CCHW became the first accredited home watch company in North America. All its team members proudly claim the designation of NHWA Certified Home Watch Professionals, ranking them among the elite in the home watch industry.
Hiring Coastal Carolina Home Watch is like having your very own team here at the beach. Like their motto says: “We are your eyes and ears…when you’re not here.”
